An integrated environmental perspective on software as a service adoption in manufacturing and retail firms

Leeann Kung, Casey G. Cegielski, Hsiang Jui Kung

Research output: Contribution to journalReview articlepeer-review

52 Scopus citations


In this study, we examine the influence of a firms environmental factors on its intention to adopt software as a service (SaaS). We operationalized our assessment of a firms environmental pressures as mimetic, coercive and normative pressures and examined the moderating role of perceived technology complexity. Mimetic forces are pressures to copy or emulate other organizations̈ activities, systems or structures. Coercive pressures are formal or informal pressures exerted on organizations by other organizations upon which they are dependent. Normative forces describe the effect of professional standards and the influence of professional communities on an organization. We empirically tested our research model using data from 289 valid survey responses. The results provide support for the assertion that there are both significant direct and interaction effects that influence a firms SaaS adoption intention. Most important was the significant interaction effects between mimetic pressure and perceived technolog complexity. This suggests that the complex relationships proposed by institutional theory and diffusion of innovation help to describe how environmental pressures and perceived technology complexity combine to affect intention to adopt an emerging technology. The theoretical contributions of this study are (i) we integrated, tested and validated mature theories in todaýs supply chain era with a new but rapidly diffusing technology, (ii) and we answered the call to include practical technology artifacts in information systems studies. From a practical perspective, through this work managers may develop a better understanding regarding environmental factors and whether or not they should consider these issues for their firm when formulating an intention to adopt SaaS.

Original languageEnglish (US)
Pages (from-to)352-363
Number of pages12
JournalJournal of Information Technology
Issue number4
StatePublished - Dec 1 2015

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Strategy and Management
  • Library and Information Sciences


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